Support

Contact

Email hello@usebaku.com. Include the card and credit in question if there is one, and the email address you sign in with.

Using baku with an AI assistant

Connecting

Add baku from your assistant’s plugin or connector settings. You’ll be sent to baku to sign in and approve the connection. Once approved, you can ask what’s left to use and by when, or say you used a credit and have it recorded.

What it can and can’t do

• It can see your cards and each credit’s remaining balance and deadline.
• It can mark a credit as used, and undo that entry.
• It can’t add, edit, or remove cards, and it never sees card numbers or bank details, because baku doesn’t hold any.

Disconnecting

Remove baku in your assistant’s settings. To have access revoked on our side as well, email us.

The assistant got something wrong

If a credit was marked used by mistake, ask the assistant to undo it, or open the card in baku and correct the entry there. What you see in baku is the record.

Common questions

A credit’s amount or deadline looks wrong

Issuers change credits often. Email us the card and what you’re seeing from the issuer and we’ll check the catalog. Always confirm details with your issuer before relying on them.

A credit is missing from my list

Credits tied to your card anniversary appear once the anniversary is set, and spend-gated credits appear once you unlock them. Both are on the card’s page in baku.

Exporting or deleting my data

Email us from the address you sign in with. See the Privacy Policy for what we hold.